Contact Us:
Proud Tots is here for You and because of You! So, please share your thoughts, comments or suggestions with us, we’d love to hear from you. Please contact us at: customerfeedback@proudtots.com.


Shipping:
We understand your frustration of surprising last minute shipping charges. Therefore, when placing an order with Proud Tots, you can rest assured that most merchandise is shipped at a flat rate of $4.99 within the United States, Puerto Rico, US Virgin Islands, and Canada**.

*Bulky items listed below are subject to higher shipping charges:

• Crib Bedding Sets: $9.99
• Moses Baskets: $14.99
• Gift Baskets: $12.99
• Sock Bouquets $9.99

Oversized shipments to Hawaii, Alaska and Canada are assessed the same shipping fees until an actual cost based on location can be determined.  Consequently, the customer will be notified via email of the additional pending cost for approval.

Stocked orders will be shipped via USPS First Class mail  within 1-2 days.  Please allow 2-7 working days to receive your shipment. Most items are in stock except handcrafted and personalized gifts.  Please allow up to 14 days to receive customized orders, which include personalized items and handcrafted apparel. Due to reasons beyond our control, we cannot guarantee delivery times. Should you require expedite shipping on customized items (handcrafted/personalized),  please inform contact us by email at: service@proudtots.com, to confirm whether or not we can ship at your specified time. We also offer offer USPS  Overnight Express Mail service at your expense.

If we notice a request for shipping to an address other than the billing address, we will not include an invoice with prices with the order. Invoices are automatically sent via email after purchases.

International orders: You will be contacted via email within 24 hours with a delivery quote. As an example for our affordable shipping charges, we ship International orders within Europe, Ireland, and Australia, via First Class USPS Mail for as low as $10 for shoes, silk accessories, and other small items.  Larger items such as our Day-To-Day Diaper Bags are shipped for $15 via First Class mail.  Shipping rates are subject to change without notice.

**Wholesale orders are not eligible for the $4.99 flat shipping rate. Purchases will be shipped via USPS Standard Ground or Priority Mail. Please contact us via email at: wholesale@proudtots.com.

Canadian Orders: The flat rate $4.99 shipping rate also applies to most Canadian orders, however large sized items are subject to additional shipping charges. Larger sized items include our bedding sets, sock bouquets, and moses baskets. If such is the case, we will contact the customer via email with the total invoiced amount. If the customer does not agree, we must be contacted within 24 hours to cancel the order. If we do not hear from the customer within 24 hours, we will automatically ship large sized items to Canadian residences via the most economical International shipping which is USPS First Class Mail. Please be mindful however that International First Class Mail has proven to be very reliable, however it  does not provide a delivery tracking number. We will notify our customers of custom's numbers which can be used to track packages.  We are not responsible for packages mishandled or lost while in transit to Canada. Upon request, we will upgrade to Priority Mail at the customers' expense.


Returns & Exchanges
All returns or exchanges must be made to the original place of purchase:
If you purchased your Proud Tots merchandise directly from us, please contact us online at: service@proudtots.com or call at 1 877-4-PROUD-TOTS or 1-732-536-0144, with your original order number.  A  Return Merchandise Authorization Number (RAM#) may be required.  PLEASE NOTE, WE ARE A STRICTLY WEB BASED COMPANY, DUE TO HIGH CALL VOLUME, FOR FASTER SERVICE KINDLY CONTACT US VIA EMAIL. Please specify the date of receipt of purchase, the reason for the return, and your order number.

Please note shipping charges will NOT be refunded on items being returned.
Personalized items may only be returned if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced. We do not offer refunds on personalized items. Please be sure of spelling and size before you make your order as items that have errors due to a mistake in ordering will not be accepted for a refund or exchange.

Our mailing address for returns is:
Proud Tots
25 Prince William Road
Morganville, NJ 07751
Attn: Returns

If your Proud Tots’ purchases were made through a retailer, you must contact them directly for assistance. However, if further assistance is needed, we will be happy to assist you. Contact us at: service@proudtots.com

We hope you are satisfied with your purchase. If you are not completely satisfied, you may return your purchased item in original packing and condition within 14 days of purchase for an exchange or full refund, less the shipping charges we expensed at the time of your original order.

Should you need to return an item for exchange, you will be responsible for all shipping charges, unless of course we are at fault. A store credit will be issued for items returned after 14 days. Absolutely no returns will be accepted after 30 days.

NOTE: You must obtain a RAM# prior to returning your purchase. The RAM number must be clearly indicated on the package.

PLEASE KEEP IN MIND: Custom silk bedding will be assessed a 25% restocking fee. Personalized items are not returnable.

Layaways
Layaway orders must be paid in full within 3 months. We require a 30% initial deposit payable through credit card, paypal, or USPS Money Orders. We will ship packages once orders are paid in full. Not all items are available on a layaway basis. Please contact us at: layaways@proudtots.com with any questions or concerns.

Shopping for a gift?
If your purchase is for a gift, kindly select this option at checkout upon review of your order, we will ship to your designated address and will not include any indication of the price you paid on the package. Our fabulous baby blankets, silk blankets, and shoes are wrapped ready for gift giving. All baby blankets come in white organza bags with drawstring ribbons. Our shoes are packed in our signature clear tote bags.

If you prefer, we offer gift wrapping service for an additional $5. We will wrap your special gift in tissue paper, place it in a premium white gift box, and we will tie a lavish satin ribbon around it. A handwritten gift card will be placed on the box with your message.

Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Your privacy is important to us. Proud Tots.com will not, under any circumstances, sell or distribute your personal information including your email address to any third party.

CPSIA Compliant
We are pleased to announce that our signature Proud Tots' brand baby blankets have passed CPSIA testing for lead and phthalates!

Additionally, our shoe collection including our Cotton Candy, Candy Apple, Vintage Princess, and loafers are offcially lead free!!

Security
We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see a URL (web page address) that begins with "https://", this indicates that the web page is secured through Secure Sockets Layer (SSL). Pages requesting your credit card information should always begin with "https://".

Proud Tots Accepts: